The holidays..... probably the worst time of year to deal with a catastrophic water issue running through your home. Finding the right company to walk you through the remediation process truly helps to make sense of this untimely episode. Adam, over at Restoration Heroes was very helpful through this unfamiliar process. I believe that his commitment to the project, creative solutions, and open communication set us up for a timely rebuild of our home.DML

  The Restoration Heroes team provides excellent customer service. I had a water issue that was denied by the insurance but Gary, Adam and Brenton were there every step of the way. They were there to answer any questions, returned calls and always followed up. They were genuinely concerned about the difficulty I was having with my insurance and really helped me out. I highly recommend Restoration Heroes!

  Absolute FIVE STARS to Restoration Heroes! We were very shocked and nervous when seeing a water damage from a water pipe leak. Gary immediately sensed the level of our nervousness, and made us calm by explaining 1) what needs to be done to repair the damages, and 2) how Restoration Heroes will be able to work on them. Gary was extremely patient and gave us step by step explanation of what each steps and terminology means. Further, Gary understands how to communicate with the insurance company and would be able to get the maximum insurance coverage to make sure that all damages would be repaired with minimum out of pocket payment. All crews from the Restoration Heroes were professional, friendly, and heartwarming. Imagine the level of appreciation you build when you are under such a pain and nervousness dealing with the water damage.

  If you’re looking for these kinds of services and reading these reviews to choose a company this is company! Restoration Heroes is professional company that will take care of you. We had a water leak in our home and had other contractors come to our home, but they just made the situation worse. Then we heard about Restoration Heroes and gave them a call. Literally an hour later they were at our front door. Gary helped us every step of the way with dealing with insurance and taking care of all water damages. He always kept us updated from start to finish and truly gave us a 5 star customer service.

  I had an emergency leak on that flooded over half the ground floor that damaged much of the carpet, side moldings and toe kicks for the kitchen cabinets. We basically needed to redo the entire 1st floor. Restoration Heroes came the same day within about an hour after our call well prepared. They immediately took control of the situation, called a mold specialist in, brought in drying equipment and temporary storage/movers as we had to vacate the same day. I've never had to deal with anything like this in my life and Adam and his team immediately set me at ease and took over the situation. They basically ran the show, worked with my insurance company and laid out exactly what I should expect over the next week or so. Super patient and professional. They coordinated everything flawlessly showing empathy the entire time. Wore shoe covers and masks and are super patient. This was definitely stressful but we felt very much taken care of. Now several weeks later we are about to start reconstruction with a GC they recommended and Adam still follows up with us periodically even though their role is done to help us navigate within the Insurance company. I know they are a relatively new company but they seem to have a ton of experience and expertise in the field. I have honestly never had this level of good customer service from a contractor before and I dont know how we would have managed on our own without them. They helped us step by step in working with the insurance company and we knew exactly what to expect along the way. I highly recommend their service if you ever need restoration services!

  I am thoroughly impressed with Restoration Heroes. First of all, they are very responsive. From the moment we called, they were very helpful. Adam Redhead helped me troubleshoot and diagnose the source of the water leak over the phone. He provided my wife and I simple instructions of what to do next. The Restoration Heroes arrived promptly when they said they would. They were professional, and courteous throughout the time they were at my home helping control and remedy the water damage. I was pleasantly surprised to see that the Restoration Heroes were all wearing personal protective equipment (PPE) due to COVID-19. This made my wife and I feel safe and well taken care of. You will be making the best decision by calling Restoration Heroes. They are very knowledgeable, honest and upfront with your options, compassionate, and do a thorough job. I appreciated their concern for our safety and our potential loss from the damage. Thank you Restoration Heroes!