I'm a new homeowner and I just went through my first big homeowner nightmare thanks to a slab leak. Luckily I was referred to Restoration Heroes and I couldn't be happier with them. I was under a lot of stress and am very thankful for Gary Pesnar and the team at Restoration Heroes. Gary walked me through the whole process, dealt with insurance and made sure I was taken care of. He was very responsive and answered all my questions and concerns. I would highly recommend this company.
After 17 years my water heater gave up on me and it was not a friendly separation. Why these things always happen late at night on the weekends? seriously... Anyway the plumber company we called, Pristine Plumbing, was working with Restoration Heroes and the disaster caused by the leak became a bad memory the second they took care of it: high tech tools, very clear and detailed explanations of the process and the best part am amazing job. Gary the manager in charge of my case was extremely precise and the attention to details in the report was great. Honestly I had to deal in the past with different companies and this one is the top of the line. Very nice workers and highly professionally trained. Thank you guys and especially Gary. They really deserve their title, The Heroes!
We used Restoration Heroes after having significant water damage to our home. Using Restoration Heroes was the best decision we could have made. Gary and his team communicated and worked excellently with the insurance company. The entire team was professional, helpful, communicative, extremely detail oriented on documentation, and just fantastic to work with. We would recommend Restoration Heroes to anyone who would need emergency services. Thank you Gary.
Adam and Brenton have been a godsend to us! We had a sewage line drain back up into our condo from the exterior HOA; after a lack of seriousness from our HOA, we called Adam at Restoration. Adam was very helpful from the first call and agreed to come out to assess the damages at our home. Adam and Brenton were super professional and shared how the water damage is measured, what next steps would need to take place to start the dry out process, a photo report was provided to us documenting the water readings and scope of work detailing the mitigation process (all which were helpful when communicating with insurance and the HOA). Adam and Brenton have spent time on the phone and via text answering questions throughout this entire process; their patience has been immeasurable. The Restoration team cares about making your home whole again and makes things easy as their company has contacts for the pack up, construction/rebuild process and is willing to be on phone calls with one's insurance or HOA to help answer questions. We are grateful to have gained a company that will always be in our back pocket when it comes to water, mold or fire damage. Honest people are rare to find that genuinely care! PS- Adam and Brenton wore masks during the visit at our property and were respectful of our space.
When there is a leak or burst pipe, one should inform your insurance company. They leave calling a plumbing service up to you. Often, especially at night or on weekends it is difficult to get a plumbing service to quickly come to your home. Using a service like Restoration Heroes takes the guess work about taking care of the problem. They will contact a plumbing service to fix the leak or burst pipe. Restoration Heroes will then do the cleanup and drying as well as any required demolition. They will get a storage company to store anything that needs to be stored. While most home insurance does not cover plumbing repair, the work done by Restoration Heroes and the storage company is covered by your home insurance. They will put you in contact with a contractor who will work with you and your insurance provider to repair any damage resulting from the leak or burst pipe. The folks at Restoration Heroes guides you through this whole process.
These guys were awesome. For the 2 weeks they worked on the water damage in our property they were always professional, courteous and conscientious of our busy work schedules. They made every effort to be as unintrusive as possible. They also did a very thorough job with drying out the extensive water damage, which is a process that takes time if it is done correct. Would highly recommend Restoration Heroes!
We analyse the space to identify the affected areas and determine the scope of the biohazard cleanup.
We develop a comprehensive work plan and site-specific health and safety plan to guarantee optimal results.
We strictly control employee exposure to hazardous substances before clean-up work begins.
Our technicians remove all potentially infectious materials and perform a full cleaning and disinfection of structure and contents.
We verify cleanliness through ATP Testing for sensitive, quantitative, effective results.
We decontaminate all personnel and equipment so you can return to the site safe and sound!
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