Water Damage Restoration Company in Irvine CA

I highly recommend Restoration Heroes for your restoration needs. They were very professional and completed the job in a timely manner. The communication they provide is excellent. Thank you Restoration... read more Heroes for s wonderful job!

*edit* after they completed the project I got a letter from one of the subcontractors that i needed to pay them. I was confused because i was told it would... read more all be handled through insurance. As it turned out, it was an error caused by some automation and restoration heroes made sure everything was handled*edit* Gilbert and his team are extremely professional and responsive. Gilbert worked directly with insurance to make sure the project was completed responsibly and completely

We had an undeniably very difficult experience with water pouring through our master bath flooring down to the main floor due to an error on the part of our plumber.... read more (A story for a different, not so happy review on another day). Restoration Heroes showed up quickly, began work right away, and assured us they would be able to take care of the damage. They had sophisticated technical equipment to properly fix the issues. We had repair needed on both floors, so parts of our living room were blocked off by plastic as was most of our upstairs master bath. It took 10 days for the fans and the dehydrators to dry us out, and each day we had RH people checking on us to assess the progress. RH was professional, polite, and great with daily communication -- each technician who showed up was respectful, arrived when he said he would, and even helped us with a bit of education about the process. In addition, and most remarkable, they even made good on some very expensive medication that was ruined by a refrigerator being shut off because of their equipment. In these days when there always seems to be an excuse for poor service, whether that be supply-chain issues or staffing, it was a lovey experience to deal with this company that actually followed through on every promise and took responsibility for their actions. Gus was our "manager" and even tho we had a bit of a timing gap in our communication with him, he made sure the right things were done. We commend him. Angelica in the office was also helpful and we compliment every single technician who came to our house to assess the progress of the repair daily. We are left feeling very positive about and appreciative of the integrity we were shown by Restoration Heroes. Your business is aptly named.

Thank you guys for coming to the rescue! Its a scary time when you have a leak in your wall that pours water into your house, but its awesome... read more when a company like this one comes to your aide right away! This company answered the phone when I called, came out extremely quickly, and literally got to work fixing the problem the same day! Thanks again and I will certainly be telling my friends to keep your number handy in case they ever need you!